Effective Date: May 10, 2025
Website: https://www.thugofficial.com
Brand Owner: PT Mandili Usaha Sentosa
Contact Email: thugofficial.id@gmail.com
We are committed to delivering all Thug products in top condition. In rare cases of damage, missing items, or defects, you may request a return or refund. All such requests must be made through the platform where your purchase was completed.
We fully follow the return & refund policies of:
You may be eligible for a return or refund if:
All claims must follow the return process of the respective marketplace.
We support all valid claims submitted through these official processes.
If you have questions about the process or need assistance, contact:
Important: Thug Official does not process returns or refunds manually outside of these platforms. By shopping with us, you agree to abide by the official return rules of each marketplace.