Return & Refund Policy – Thug Official
Effective Date: May 10, 2025
Website: https://www.thugofficial.com
Brand Owner: PT Mandili Usaha Sentosa
Contact Email: thugofficial.id@gmail.com
1. General Policy
We are committed to delivering all Thug products in top condition. In rare cases of damage, missing items, or defects, you may request a return or refund. All such requests must be made through the platform where your purchase was completed.
We fully follow the return & refund policies of:
2. Valid Conditions
You may be eligible for a return or refund if:
- The product is damaged, defective, or missing upon delivery
- The wrong item was delivered
- The claim is submitted within 24 hours of receiving the package
- You provide valid proof, including unboxing video
All claims must follow the return process of the respective marketplace.
3. Not Eligible For Return/Refund
- Change of mind or dislike of scent after use
- Items purchased outside our official store
- Late claims made after platform return deadlines
4. How to Submit a Claim
- Log into your order page on TikTok, Shopee, Tokopedia, or Lazada
- Select “Return / Refund” and follow the platform’s steps
- Upload your unboxing video and required documentation
- Wait for review and resolution by the platform
We support all valid claims submitted through these official processes.
5. Contact Us
If you have questions about the process or need assistance, contact:
- Email: thugofficial.id@gmail.com
- Instagram DM: @thugofficial.id
Important: Thug Official does not process returns or refunds manually outside of these platforms. By shopping with us, you agree to abide by the official return rules of each marketplace.
